- SAINT HELENS, Oregon
- June 8, 2023
Kaitlin Jean Clements Jenkins
Saint Helens, Oregon 97051 | 971-645-3376 │ kaitlinclements94@yahoo.com
Areas of Expertise
§ Legal & Administrative Support§ Juvenile Delinquency & Mental Health
§ Team Building & Leadership § Case Evaluation/Investigation
§ Interviewing & Discovery
§ Family Support Services § Customer Service Orientation
§ Cross-cultural Communication
§ Long-term Relationship Building
Professional Experience
Behavioral Health Unit counselor | Columbia Wellness, Longview, WA 08/2022 to Now
Stationed at the Cowlitz County Hall of Justice working in conjunction with the Cowlitz County Sheriff’s Office to address mental and behavioral health calls throughout the county.
- Respond in the community with and without sheriff’s deputies to address needs and provide clients with resources.
- Reduce sheriff’s deputy workload by responding to calls that do not requires law enforcement presence, as well as responding to calls from community members who frequently contact the sheriff’s office for non-emergent needs.
- Tracked contact data for grant reporting.
Clinical care coordinator| Catholic Community Services, Vancouver, WA 11/2019 to 06/2022
Work with level 4 mental & behavioral health youth and their families to prevent long-term hospitalization, keeping families intact & engaged in their communities by providing crisis stabilization services.
- Provide mental health crisis de-escalation services 24 hours a day, 7 days a week.
- Coordination of care between team members, schools, & outside providers.
- Connect youth & family with their community & public resources.
Uniform Security Ambassador 1| Nordstrom, Inc., Portland, OR 12/2017 to 01/2020
Serve as a full time Uniform Security Ambassador at a busy downtown location. Prepare reports regarding abusive customers, shoplifting, and other incidents and provide a high standard of customer service. Recognized as Service Ambassador of the Month for the North West Region for August 2018.
- Enhanced cross-departmental collaboration by maintaining effective communication and building productive working relationships with regional managers and departmental heads.
- Mentored and developed the floor staff through providing effective training on process issues and articulating organization’s policies and procedures.
- Minimized theft incidents through analyzing theft trends and problematic behaviors and serving trespass notifications.
- Maintained safe and secure building premises through closely monitoring all the activities and implementing strict controls.
Education & CREDENTIALS
B.S. Criminology & Criminal Justice | Portland State University, Portland, Oregon (2015 – 2017)
General Education | Portland Community College, Portland, Oregon (2013 – 2015)
General Education | Southern Oregon University, Ashland, Oregon (2012 – 2013)
Community Leadership
Volunteer | Learning Center - Native American Family Center (3 Months).
Internship | Yamhill County Department of Community Justice - Juvenile Parole and Probation Department (3 Months).
Certifications/Credentials
DPSST Unarmed Security certified, CJIS level 3 security cleared.
Awards
2020 Presidents Award.
Education
Experience
ned at the Cowlitz County Hall of Justice working in conjunction with the Cowlitz County Sheriff’s Office to address mental and behavioral health calls throughout the county.
• Respond in the community with and without sheriff’s deputies to address needs and provide clients with resources.
• Reduce sheriff’s deputy workload by responding to calls that do not requires law enforcement presence, as well as responding to calls from community members who frequently contact the sheriff’s office for non-emergent needs.
• Tracked contact data for grant reporting.
Work with level 4 mental & behavioral health youth and their families to prevent long-term hospitalization, keeping families intact & engaged in their communities by providing crisis stabilization services.
• Provide mental health crisis de-escalation services 24 hours a day, 7 days a week.
• Coordination of care between team members, schools, & outside providers.
• Connect youth & family with their community & public resources.
Serve as a full time Uniform Security Ambassador at a busy downtown location. Prepare reports regarding abusive customers, shoplifting, and other incidents and provide a high standard of customer service. Recognized as Service Ambassador of the Month for the North West Region for August 2018.
• Enhanced cross-departmental collaboration by maintaining effective communication and building productive working relationships with regional managers and departmental heads.
• Mentored and developed the floor staff through providing effective training on process issues and articulating organization’s policies and procedures.
• Minimized theft incidents through analyzing theft trends and problematic behaviors and serving trespass notifications.
• Maintained safe and secure building premises through closely monitoring all the activities and implementing strict controls.
