Interaction Metrics

We measure -- and improve! -- the customer experience. 

Interaction Metrics is a customer experience (cx) audit agency located in Portland Oregon. Since 2004, we've been dramatically boosting the value of customer feedback programs, customer service evaluations and customer service skills coaching.
Clients include small companies like Revant Optics, large companies like GE and Safeco  and international companies like Yaskawa. Become a client and you'll have an engaging customer survey, proven customer service, or both! Check out our website to request a (free) MetricsLAB,  to ask a cx question, or just to say hello!