Sarah Ramseth

Salem, OR | February 2023 to June 2023
Effectively served as the point person for addressing ten or more customer inquiries about sensitive and complex lab results while providing exceptional customer service and creating high levels of customer satisfaction
Demonstrated expertise in accurately processing orders and maintained efficient office operations in a fast-paced environment
Meticulously organized and processed variety of confidential data, including daily income amounts, report information, and new orders 50 or more each day.
Utilized strong organizational and time management skills to prioritize tasks, meet deadlines, and multitask effectively while contributing to a positive work environment

Successfully provided stellar customer service to both B2B and B2C via in-person, email, and telephone interactions
Executed new customer orders using software systems including QuickBooks and Method CRM. Adeptly problem solved any issues that arose
Created new office templates for accessing computer programs and cataloging inventory which increased efficiency for the Order Entry and Sales team
Maintained orderly and organized office environment, including filing room and electronic systems using the OneDrive.
Consistently met deadlines and developed deep understanding of internal processes in a technical and complex industry

Adeptly handled administrative matters such as sorting mail, ordering office supplies, answering and fielding calls, and greeting customers
Maintained meeting room calendars using Microsoft Outlook for our sales team, including communicating with external parties to schedule appointments and send meeting agendas
Supplied coffee and snacks for sales and employee meetings

Assisted in tracking cash transactions
Trained new employees on office processes and best practices
Led initiative to update company-wide materials, including an instructional booklet to improve operational efficiencies