Jessica Turner

Management of Human Resources & Employee and Labor Relations

Provided HR services for up to 30 clients and 1,000 employees across Washington, Oregon, and California.

ACCOMPLISHMENTS

Completed a full restructure of the HR department and improved the HR experience for clients and employees.

• Conducted review of policies and practices, identifying non-compliance and inefficiencies, implementing improvements
• Identified benefit gaps, registering non-compliant entities with Oregon Saves and establishing health insurance benefits
• Facilitated conversion from Benefit Consultants Group to Principal, increasing employee participation in company 401k
• Successfully converted HRIS from Prime Pay to Paylocity for ChefStable and clients ensuring accurate data migration through checkpoints, final audit, and functionality testing
• Implemented employee engagement initiatives such as improved onboarding experience, employee surveys with responsive action, and monthly learning lunches for management
• Developed and conducted manager trainings on best practices and employment law, sexual harassment, effective communication and conflict resolution
• Led a responsible, reliable, and knowledgeable HR team through a management style of empowerment, acceptance, accountability, trust, and mutual respect
• Assisted in the introduction and training of new HR Director, supporting smooth transition of knowledge and integration into workplace culture

RESPONSIBILITIES

• Payroll and HRIS: Processed bi-weekly and off-cycle payroll for ChefStable and clients, completing accuracy audits and managing corrections. Maintained employee files, updated workflows, managed integrations, and completed quarterly audits within HRIS.
• Benefits Support: Plan sponsor for company 401k managing plan design, compliance, employee communications and enrollments. Ensured service providers met needs and standards of performance for department and clients. Ran quarterly time off audits. Supported Benefits Manager in navigation of new employee benefit implementations such as Oregon Paid Leave.
• Client and Employee Support: Managed client and employee disputes, harassment claims, and performance issues, resolving conflicts to maintain positive and productive work environments, filing documentation securely.
• Team Support: Thoroughly understood each team members duties and responsibilities, enabling me to offer effective guidance and support. Fostered an open communication atmosphere where all ideas were welcomed, and constructive feedback was encouraged.
• Compliance: Ensured compliance with federal, state, and local employment laws and regulations, minimizing risk and promoting ethical practices through communications and trainings. Respondent to legal and government notices. Managed background checks.

A temporary position in preparation for company acquisition.

• Assisted Operations and category teams with order and project prioritization
• Ensured adherence to timelines, budgets, and product quality expectations
• Conducted regular check-ins for project updates and issue resolution
• Reassigned team members to support other categories as needed
• Elected to established relationships with partners for outsourcing manufacturing

Solely responsible for the full cycle support of 30-50 employees across two states, Oregon and California, hands on from time of hire to separation of employment.

• Payroll and HRIS: Successful HRIS data migration management from ADP Run to ADP Workforce during acquisition, processed bi-weekly and off-cycle payroll, manual check processing, and maintained employee files within HRIS.
• Benefits Administration: Workers Compensation reporting and claim management, admin of medical, dental, and vision plans with HSA, 401k plan sponsor managing enrollments and distributions, and census and compliance reporting.
• Performance and Development: Arranged training for new hires, coached performance improvement, set best practices for time management and quality control, conducted performance and compensation reviews.
• Employee Engagement and Relations: Conducted employee surveys, promoted positive culture, consistent employee encouragement and recognition, settled disputes and conflicts through a compassionate yet realistic approach.
• Compliance: Conducted regular safety trainings required of the industry, maintained MSDS sheets and OSHA expectations, and was respondent to legal and government notices and surveys.
• Admin and Ad Hoc: Annual review and update of employee handbook and other materials, maintained company Google Drive, email and social media copywriting, organized warehouse sample sales and office celebrations, contact for utilities, service providers, and contractors.

Responsible for the hiring and management of people and product in my department, a team of 4 to 6 workers seasonally. Maintained and tracked material and product inventory. Sorted orders for shipping. Participated in operations and leadership meetings. Prepared for product launches, helping R&D new products for my category. Created and updated tech packs. Team consistently performed well, meeting delivery deadlines and held the best QC rating at a steady ≤1% loss rate.