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Guadalupe (Lupita) Alvarado

1914 Broadway St. NE

Salem, OR 97301

(503) 314-9377

Alvarado.07.g@Gmail.com

Skills

10+ years of customer service experience.

Able to keep highly confidential information in a professional way.

Bilingual in English and Spanish; reading and writing.

Profession in Microsoft applications (word, excel and PowerPoint).

Teamwork, collaboration and active listening.

Interpersonal communication/ building relationships.

Experience

November 2019 - PRESENT

Paraeducator Transition Learning Center (TLC) Bilingual

(2022-Present)

• Perform clerical duties such as preparing instructional materials, making copies, operating office equipment, answering telephones, record keeping and data entering
• Implements behavior and intervention plans as directed by a teacher. Documents behavior of students to assist teachers in assessing progress with education plans. Maintain, or assist in maintaining student weekly progress report
• Overseas student safety and will intervene when students are not in control or may be in danger or unsafe situations
• May intervene with students to implement physical/ or behavior strategies. (Mandt certified)
• Taking action, or assisting in taking action, to seclude or restrain students who are at risk of harming themselves or others by following school/ district-approved restraint seclusion procedures. (mandt certified)
• Work collaboratively by assisting teachers and specialists in assessment, curriculum implementation, student interactions, students’ intervention, enforcing safe behaviors, and enhancing and life skill growth of students.

North Clackamas school District, Clackamas -Industrial Assistance-Bilingual (2019-2022)

• Follow district policies and procedures.
• Maintain effective, professional relationships and work in partnership with supervisors, other staff, students, and the general public.
• Consistently model appropriate use of spoken and written English language.
• Make some independent judgments within prescribed policies and procedures and perform essential functions with a minimum amount of supervision.
• Must be able to maintain confidentiality of information at all times.
• Navigate complex situations

July 2014 - November 2019

Providence Health & Services, Portland - Customer Service Representative

• Respond to inbound calls with high volume resolving accounts (typing 40 wpm) and data entering
• Provide impeccable customer service, meeting and exceeding monthly audits with over average scores.
• Resolve delinquent accounts, communicate with escalated patients and de-escalate calls.
• Understand vocabulary usage by different agencies (Insurance co. & law firms).
• Experienced in referral and authorization reviewing billing/accounting.
• Abide by HIPPA regulations and PH&S Mission Core values.

September 2013 - July 2014

Wells Fargo, Portland - Bank Teller

• Exercise strong interpersonal communication skills with customers and department personnel.
• Accepted assignments with an open, cooperative, positive and team-oriented attitude.
• Speaking with customers to ensure satisfaction, respond to complaints and to assist.
• Answer telephone calls and respond to inquiries or transferred calls.
• Interact with unsatisfied customers and de-escalating.

Education

September 2004- June 2007

Canby High School, Canby - high school diploma

Was active in Mecha and Latino club

September 2007 - June 2012

Clackamas Community College, Oregon City - Associates of Arts Degree

Worked in the technology department as a “technology tutor” will taking classes

Awards

5 year award

Multiple recognition for Excellent “QA”

Positive customer feedback

Certification

Madit Trained