- Portland, OR
- July 16, 2025
Results-driven Operations and Program Manager with 20+ years of experience leading cross-functional teams, managing large-scale initiatives, and delivering high-impact results across hospitality, events, and community-based business ventures. Proven ability to scale operations, optimize workflows, and drive customer and stakeholder satisfaction. Expert in balancing creative vision with data-driven decision making, process improvement, and regulatory compliance.
CORE SKILLS & COMPETENCIES
- Program & Project Management
- Operations Optimization & Workflow Design
- Cross-Functional Team Leadership
- Budget Oversight & Financial Reporting
- Strategic Partnerships & Fundraising
- Client & Stakeholder Relationship Management
- Risk Mitigation & Regulatory Compliance
- Event Production & Live Logistics
- Performance Metrics & Data-Driven Strategy, CRM, Microsoft Office, Google Workspace, Canva, POS & Ticketing Systems
Experience
Led all logistics for Oregon’s longest-running charitable golf tournament, coordinating 200+ participants and vendors.
Broke sponsorship records 4 years running, securing $25K+ annually in donations.
Oversaw silent auction, volunteer teams, and marketing outreach that expanded donor base by 50%.
Ensured safety and order at 100+ events annually; led de-escalation, entry protocols, and crowd control.
Developed front-of-house systems to support event staff and improve guest navigation during peak hours.
Supported managers with compliance, safety documentation, and incident reporting.
Directed 75+ community and corporate event programs from concept to completion with budgets up to $20K.
Led stakeholder collaboration across vendors, clients, artists, and volunteers, delivering 15–20% profit margins.
Secured over $200K in sponsorships and donations, including in-kind and corporate contributions.
Designed marketing strategy and PR campaigns increasing attendance and visibility by 60%.
Built scalable systems for event production, volunteer management, and post-event analysis.
Managed 200+ live events per year, leading all operational logistics, staff training, and FOH coordination.
Oversaw vendor contracts, hospitality, and technical timelines with 100% on-time delivery rate.
Developed client success protocols resulting in a 25% increase in repeat bookings and 5-star guest reviews.
Implemented workflow systems that reduced service errors by 40% and boosted team efficiency.
Maintained full compliance with OLCC and public safety standards.
Managed large cash volumes, vault operations, and merchant services with 99.9% accuracy and full regulatory compliance.
Consistently passed internal audits and mentored junior tellers in fraud prevention and procedural integrity.
Built client relationships through personalized service, leading to higher retention and cross-selling opportunities.
Launched and ran four hospitality brands, overseeing P&L, compliance, payroll, vendor negotiation, and team development.
Produced 500+ live events, pop-ups, and corporate catering activations with 95% client satisfaction for companies such as Nike, Survey Monkey, and Audacity Inc. .
Managed vendor relationships totaling $100K+ annually and maintained full regulatory compliance.
Led branding, marketing, and public relations efforts featured in Food Network, Inc. Magazine, a reality show, and more.
Mentored and supervised 15+ employees with training programs that cut turnover by 40%.
