- Portland, Oregon
- August 22, 2024
Enthusiastic and driven customer service specialist with exceptional communication skills and a wide-spread array of transferable skills in management, sales, and operations. Proven ability to build authentic connections with people, actively listen to their needs, and deliver high quality service on every interaction. Actively seeking a role that will leverage my extensive experience and diverse skill set to drive success and add immediate value to an organization.
Education
Experience
• Managed ticketing, reservations, check-in, boarding and baggage services efficiently under tight time constraints.
• Handled inquiries and resolved complaints under stressful situations while continually ensuring protocol adherence, as well as completing necessary forms and reports as required.
• Learned operational systems and ticketing procedures, rules, and regulations.
• Addressed mishandled customers promptly and within company guidelines.
• Obtained SIDA badge and Customs Seal, as well as met all airport security background requirements.
• Run the entire FOH, including greeting patrons, taking orders, making all drinks, utilizing the POS system, running food, bussing, and cleaning, all while ensuring seamless operations and superior customer satisfaction.
• Demonstrate strong leadership skills in supervising the work of kitchen and serving staff in a fast-paced, dynamic environment, as well as train new hires.
• Provide detailed product information to enhance consumer experience and effectively promote products to drive sales and customer retention.
• Manage financial transactions, maintain accurate records, and facilitate efficient payment processing.
• Procurement of food and beverage products, ensuring quality control and inventory accuracy.
• Implement and enforce age verification protocols in compliance with alcohol regulations.
