ABOUT US

Watson is a research-driven creative studio that specializes in helping challenger brands achieve strategic growth. We provide strategic planning, branding, creative and campaign 360 stewardship to a diverse range of industries, including cultural institutions, consumer brands and progressive nonprofits. Although we are primarily remote, the agency is based in Portland, Oregon, with offices in San Francisco and Bend, Oregon. We’re designers, writers, parents, mentors, musicians, marketers, volunteers, programmers, filmmakers, MBA’s, and dreamers. For us, design is a passion, a sport, and an obsession. www.WatsonCreative.com

OUR IDEAL CANDIDATE

The Director of Accounts is responsible for leading teams and overseeing client relationships. You will oversee an Account Managers and Projects Managers, as well as anchor a few accounts yourself. You work closely with the agency's executive team to set account strategy, develop new business opportunities, and ensure the successful delivery of client projects.

As a senior level client partner, you’re acting as a “Fractional CMO” for their business. Understanding client needs, defining solutions, advocating for the client and brand during the creative process are all part of your responsibility.

YOUR RESPONSIBILITIES

• Oversee, coach and hold accountable Account Managers and Project Managers
• Create processes, tools and strategies to improve the health of the agency.
• Act as strategic advisor to clients; develop account strategy, goals and metrics
• Collaborate with Creative Director on agency process and best practices
• Coordinate with our CEO to vet incoming leads; develop new business opportunities, respond to RFPs, lead pitches
• Work with CEO to forecast quarterly and annual revenue
• Upsell and cross-sell existing clients on additional programs
• Champion account management best practices across the studio
• Monitor and report on account performance, analyzing key metrics and providing insights and recommendations to improve account health

QUALIFICATIONS

• 7+ plus years of creative agency experience with a focus on managing complex accounts (Branding / Campaigns)
• Strong business acumen, with the ability to identify and capitalize on new business opportunities
• Demonstrated understanding of marketing and advertising campaigns, including strategy, branding, digital and media components
• Strong leadership skills with experience managing and mentoring teams
• Proven ability to develop and implement account strategy, driving growth and success for both the client and the agency
• Comfortable with ambiguity and fast-paced, informal environments
• Solid and well-developed sense of integrity in alignment with our core values
• Bachelor’s Degree in Communications, Business, Advertising, or Marketing may substitute for two years of the required experience

BENEFITS & PERKS

• Health Care Plan, plus additional budget for custom insurance options
• Term Life insurance
• 401k matching plan
• Maternity/paternity leave
• Unlimited PTO, Holidays, and the week after Christmas off.
• Flexible schedules & Remote working welcomed
• And more