WorkSource Liaison

Immigrant Refugee Community Organization
January 11, 2019
Portland, Oregon
Job Type





POSITION:                   WorkSource Liaison

WAGE:                         $40,000 - $45,000 per year

LOCATION:                WorkSource - 30 N Webster St Suite E, Portland, OR 97217

APPLY AT:         

STATUS:                       Full-Time/Regular/Exempt with Benefits

SCHEDULE:               Monday – Friday 8:00am – 5:00pm, some evenings and weekends required

OPENING DATE:      December 31, 2018

CLOSING DATE:       Open until filled

USE OF CAR:              Must have current Driver’s License, Insurance and Full use of Automobile



The WorkSource Liaison will largely be responsible for serving as a liaison and content area specialist between the WorkSource system and key community partner organizations. They will provide training and technical assistance to Community Partner organizations and Career Coaches to assist with connecting their customers to the WorkSource system and services. This position supports the regional workforce development system in meetings and in the broader community.  The key responsibilities include:

  • Provide training, technical assistance, and coaching to Aligned Partner staff about facilitating the Career Mapping Workshop, developing career and resource plans, and using the WorkSource system to implement the plans
  • Engage Worksystems staff and WorkSource Liaison Lead when necessary
  • Connect Aligned Partner organizations’ customers to appropriate WorkSource Centers based on customer location or preference
  • Meet with vocational case managers at least bi-weekly to review customer career plans, including progress toward planned career goals and next steps
  • Assist vocational case managers to develop outreach and enrollment processes that successfully identify, recruit and engage participants interested in and prepared for training and job search activities
  • Provide on-going connectivity to WSPM services and resources
  • Facilitate professional development sessions for vocational case managers that increase skills and understanding about vocational case management and that provide opportunities for sharing of best practices
  • Coordinate with other regional WorkSource Liaisons and Center Managers to ensure staff at all WorkSource Centers understand the process for engaging and tracking participants from Aligned Partners
  • Maintain regular communication with Worksystems staff to inform about trends, potential concerns or future challenges; participate in developing solutions to support continuous program improvement
  • Participate in monthly meetings, communication with Worksystems and other Liaisons, and communication with other Worksystems relationship leads
  • Work with Worksystems staff and Liaison Lead to continually improve skills of the Liaison in career mapping and resource planning and provide technical assistance to partners
  • Address any difficulties or barriers to Aligned Partner customers accessing WorkSource services; work with WorkSource and Aligned Partner staff to resolve problems, and provide direct technical assistance to avoid future similar problems
  • Review and evaluate job seeker career and resource plans to ensure they are substantively engaging participants in a sequence of WSPM services that will result in reaching the training and employment goals.  Tailor technical assistance to address needs revealed through data and career plan analysis
  • Ensure all Aligned Partner customers complete Release of Information forms.  Collect and file forms in a locked file cabinet
  • Ensure Aligned Partner staff are informed and updated about WorkSource Center procedures, schedules, performance progress, upcoming events, available resources, or other related topics
  • Assist WorkSource staff to refer customers to Aligned Partner Network organizations as appropriate
  • Collaborate regularly with other Liaisons across the local area to ensure the participants of all Aligned Partners receive excellent customer service and coordinated access to WorkSource Centers, and that systems and processes are continuously improved
  • Track performance and use of resources targeted or designated by Worksystems
  • Monitor and evaluate progress toward performance outcomes. Collaborate with Worksystems to make strategic changes to program delivery to ensure outcomes are met
  • Report to Worksystems about progress toward planned goals
  • Collect and report participant success stories in a template prescribed by Worksystems
  • Perform other duties as assigned


  • Bachelor's degree, or Associate’s degree and two years of relevant work experience: Social Work, Human Services, or Education preferred
  • At least 2 years working with low income, multi-barrier populations in a workforce development capacity
  • Ability to learn, understand, and explain the benefits, requirements, and eligibility criteria of a complex career development program
  • Ability to form good working relationships with job seekers including those that are immigrant and refugee
  • Ability to become knowledgeable about and give participants guidance about trainings and education leading to careers in construction, manufacturing, IT-technology, and healthcare
  • Ability to represent IRCO professionally in diverse community settings
  • Ability to maintain efficient notes and records; ability to learn and use a data management system
  • Ability to work effectively and accountability and to solve problems with creativity and initiative; ability to collaborate with and within an established team
  • Strong intercultural and communication skills
  • Strong organizational skills
  • Attend staff and team meetings and all necessary training
  • Ensure that scheduled appointments are covered to the extent possible or rescheduled/canceled in a timely manner


  • Ability to maintain positive working relationships with agency, programs and with all community contacts
  • Have strong project and time management skills
  • Ability to work flexible hours and a variable schedule
  • Must have strong computer skills and ability to use a PC and proficiency in many Microsoft Office programs, graphics and related software and have the ability to use other software packages including internal and external e-mail/internet
  • Must be able to take accurate minutes of meetings and discussions
  • Must be able to effectively train and oversee the work of others
  • Must have the ability to perform the tasks delegated to administrative assistant and receptionists in emergency cases
  • Knowledge of internal office procedures and equipment
  • Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments
  • Ability to meet multiple, sometimes conflicting deadlines
  • Strong analytical and decision-making abilities
  • Ability to deal with distressed and/or demanding customers and employees in an effective manner
  • Ability to work in a fast paced environment and make good judgments as it pertains to clients and customers
  • Ability to maintain a high level of confidentiality
  • Candidates must have strong skills in decision making, interpersonal skills, conducting presentations, teamwork, problem analysis, creativity, negotiation, customer service, training/supervising, perform basic math (add, subtract, multiply and divide), perform basic programming (database setup, setting system defaults, some software modification) and independent judgment
  • Must be punctual, maintain a good attendance record, and be able to work flexible hours to meet the availability of clients and customers
  • Ability to use basic office equipment, telephone, copy machine, fax machine, and personal computer
  • Ability to sit, stand, walk, drive, talk on the phone and/or use computer terminal for long periods of time


Submit a cover letter and resume to  Due to the high volume of applications received, we will not be able to contact each applicant.  We may not be able to return calls regarding the status of your application. If selected for an interview, we will contact you by telephone.


The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to promote the integration of refugees, immigrants, and the community at large into a self-sufficient, healthy, and inclusive multiethnic society. Find out more at




Only registered members can apply for jobs.

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