Manager Assistant & Clinical Supervisor

Immigrant Refugee Community Organization
January 11, 2019
Portland, Oregon
Job Type





POSITION:              Manager Assistant & Clinical Supervisor

WAGE:                     $50,000 - $55,000 per year

LOCATION:            Main Office – 10301 NE Glisan St. Portland, OR 97220

APPLY AT:     

STATUS:                   Full-Time/Exempt/Regular with Benefits

SCHEDULE:           Monday – Friday 8:30am – 5:00pm (Occasional evening/weekend as required)

PROGRAM(S):       Refugee and Immigrant Family Strengthening Program (RIFS)

OPENING DATE:  November 27, 2018

CLOSING DATE:   Open until filled

DRIVING:                 Required



The Refugee and Immigrant Family Strengthening (RIFS) program started in 1998 at IRCO by 15 Refugee women due to the tremendous number of immigrants and refugees coming to the Tri-County area that were survivors of abuse and did not know where and how to get services and resources because of their cultural, religious and language barriers. The RIFS program is a culturally specific program that serves immigrant and refugee survivors of domestic and sexual violence. We help survivors with on-going safety planning, crisis intervention, intensive bilingual/bicultural case management, interpretation and translation services, assist survivors to become self-sufficient, access client assistance funds, emergency housing, court accompaniment, provide transportation, legal advocacy, address immigration concerns, conduct community outreach and education.


The Manager Assistant portion of this position will provide overall management to the Refugee and Immigrant Family Strengthening Program (RIFS) such as operational oversight, budget management, professional development, funding source relations, and key community partner coordination. This position will provide supportive supervision to RIFS Program Coordinator, RIFS Program Leads, and RIFS Advocates. Our team provides culturally specific and culturally responsive services at IRCO sites and co-located staff at various locations. This role oversees the day to day operations of RIFS team including staff program allocations, scheduling, training, goal planning, evaluating staff, responding to complaints by staff or clients, reviewing casework, and program reports preparation and submission.


All Manager Assistants must be fully competent in the role of the Department Manager as they may be selected as an interim replacement for the manager in their absence.

The Clinical Supervisor part of this position must guide the RIFS team on providing clinically and trauma informed services and best practices through regular consultation and meetings. This position is required to link clinical services to advocates and survivors. This position will assist in training new staff through agency established Advocate Training and onboarding and facilitate group and individual sessions monthly, bi-monthly, and quarterly with advocates and survivors. This position will assist staff members understand and deliver services in a manner that values clinical consultation, protective services, restorative justice, strength based and family services. This role may also be responsible for recruiting and working with undergraduate and graduate Social Work students who will engage in a certain number of direct service clinical hours with clients through the level of services within the IRCO RIFS Projects. These students/interns are able to provide clinical case management and psychoeducational support groups by using evidence based social work practices to meet the project clients’ needs and enhance their use of positive coping skills.


  • Master’s Degree with major coursework in Social Services, Sociology, Counseling, and/or Psychology
  • Minimum three (3) years professional leadership experience working with a multi-cultural staff that works with multi-cultural and multi-ethnic groups and communities, and knowledge of the refugee experience in the United States
  • Experience of organizing and facilitating group and individual sessions to advocate and survivors
  • Knowledge and experience of non-profit management
  • Minimum two (2) years’ experience in supervisory role
  • Completed an online 40-hour domestic violence training in advocacy in Oregon for survivors of domestic violence, sexual assault, or stalking that meets the minimum training requirements set out in OAR 137-085-0080. If not completed already, training must be completed, within 1 month of hire.
  • Must be flexible and able to travel and work beyond designated hours and weekends without advance notice


  • Hold a valid license as a Clinical Social Worker, Licensed Professional Counselor or a Licensed Marriage and Family Therapist, certified by a regulatory board of Oregon (Clinical Supervision)


  • Must hold Master’s Degree with major coursework in Social Sciences, Sociology, Counseling, and/or Psychology
  • Must have at least six months of facilitating trainings in groups and individually with advocates and survivors
  • Must possess a valid driver’s license and verification of current auto-insurance, and have full use of automobile during work hours
  • Must complete the online 40-hour domestic violence training within 1 month after being hired
  • Must be able to maintain and adhere to the highest ethical standards of the social work/counseling profession by maintaining strict confidentiality, strive for the highest quality level of client care and staff alike, and follows mandatory reporting duties as specified by the Oregon Law 419B.010
  • Must have knowledge of legal resources for refugee and immigrant victims such as T-Visas, U-Visas, and VAWA waivers
  • Responsible for maintaining program relationships with law enforcement, the court system, and pro bono victim attorneys—both family law and immigration law.  Ensure case coordination with IRCO Immigration Services
  • Develops and submits required reports to the Manager on time
  • Assist with the recruitment, selection, orientation, and training of employees on necessary skills such as assessment of client eligibility, intake and screening for other project services
  • Lead advocates on assisting victims to resolve family violence and to access appropriate services for such resolution
  • Provide technical assistance to Advocates that are developing case management plan for each eligible client, legal services, providing short-term crisis intervention: accessing emergency shelter and motels, assistance with restraining orders and stalking orders, provide active listening, peer support, access to mental health services, employment, long-term housing and provide follow up services in a timely manner
  • Organize together with the coordinator RIFS offices and co-located offices with monthly crisis line accountability, monthly worker of the day, monthly RIFS staff meeting, PTO schedules, etc.
  • Provide individual and group clinical supervision and case consultation to Domestic Violence Advocates in the RIFS Program
  • Facilitate and oversee support groups for the project clients with or without the RIFS DV Advocate
  • Perform preliminary assessment and short-term crisis intervention for clients, as necessary
  • Help modify and implement culturally responsive and trauma informed tool for screening of clients’ needs to determine level and type of appropriate referral service
  • Coordinate with RIFS DV Advocate to assist in the screening, assessment, planning, arranging, and implementing of culturally responsive and trauma informed interventions and victim determination
  • Recruit, train and supervise graduate level social work and/or counseling interns providing services in the RIFS Programs
  • Work with Program Coordinator to develop training or volunteer plan for the RIFS Programs
  • Review and update RIFS Protocols, Policies and Procedures annually
  • Develop and implement staff professional training plans including but not limited to job shadowing, assertive engagement, customer service, restorative justice, self-care, and case management
  • Provide insight with respect to clinically informed service delivery and client services
  • Document and maintain client records to ensure compliance with agency and contract guidelines and confidentiality
  • Prepare psychosocial educational materials as needed or required
  • Coordinate with clinical, health education, community health and other staff members in the provision of services to clients. Coordinate with other organizational entities involved in psychosocial and mental health services
  • Provide referrals for services as needed
  • Oversee RIFS contract compliance and budgets; ensure services and outcomes are delivered within budget
  • Works with funders, community-based organizations, and community coalitions to develop programs, events and new initiatives that promote our leadership in the role of supporting victims of domestic violence with culturally specific services
  • Develop relationships with community providers in order to facilitate better collaboration for service delivery, especially with providers in immigrant and refugee populations
  • Manage daily program and department operation functions.  Ensure service delivery and/or provide direct program services; maintain all program records. Evaluate program or section efficacy and make adjustments as necessary within funder and program guidelines
  • Supervise and coordinators, advocates, interns and consult with Manager and Human Resources regarding staffing needs, disciplinary issues, conflict resolution, work plans, etc.
  • Attend regular All Management Team meetings
  • Lead and Organize Monthly Department Team meetings / trainings
  • Regularly visit outstations RIFS staff and locations
  • Engage in regional DVSA system leadership and organizations that guide service delivery and policies
  • Capable of meeting multiple, sometimes conflicting deadlines
  • Strong decision-making abilities, and successfully respond to situations of pressure involving individual circumstances balanced against company policies and goals
  • Ability to respond in a respectful manner and with integrity to stressful situations with clients and staff, alike
  • Should have knowledge of DHS Self-Sufficiency public benefits that may include health care, TANF, SNAP, TA-DVS and/or ERDC
  • Should have knowledge of Child Welfare policies and procedures for child abuse disclosures, response and intervention
  • Strong communication skills, both verbally, and in writing to individuals and groups
  • Ability to communicate verbally in person and using a telephone
  • Must be able to listen for understanding and assist in problem solving
  • Knowledge and understanding of local immigrant and refugee populations and challenges
  • Must be able to work in a team environment, by collaborating with different levels of IRCO and other community partners and providers
  • Ability to communicate effectively with a variety of multicultural staff, and levels of organization as well as with persons outside the organization
  • Experience preparing clear and concise reports
  • Ability to utilize a computer, read and analyze data in hard copy and on screen
  • Flexibility to travel and to work outside of regular office hours without advance notice
  • Must be able to sit, stand, walk and drive and use a computer terminal for long periods of time
  • Must be able to work in varied temperatures and weather conditions


Applications are accessible on the IRCO website, or IRCO’s main office, 10301 NE Glisan, Portland, OR  97220, 503-234-1541.   Attach resume and cover letter to IRCO application form.  This position requires the completion of an IRCO application.  Materials submitted without a completed application are considered incomplete and will not be considered.  Due to the high volume of applications received, we will not be able to contact each applicant.  We may not be able to return calls regarding the status of your application. If selected for an interview, we will contact you by telephone.


The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to promote the integration of refugees, immigrants, and the community at large into a self-sufficient, healthy, and inclusive multiethnic society. Find out more at



Only registered members can apply for jobs.

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