CRM Analyst Programmer

Portland State University - The Office of Information Technology
Published
November 22, 2022
Location
Portland, OR
Category
Job Type

Description

Apply by going to the PSU Job Posting: https://jobs.hrc.pdx.edu/postings/40423

Initial application screening begins December 1, 2022

Brief Description of PSU/School/Dept.

Portland State University (PSU) is a thriving campus of 22,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by many restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds and prides itself on providing access for low-income and nontraditional students. Our motto to “let knowledge serve the city” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene.

PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in IT for five years — empowers students, faculty, and staff through technology. Our number one value is our employees: we support a culture of inclusion, actively encourage a healthy work-life balance, and strive to support our employees professionally and personally. PSU offers an impressive tuition discount and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract more of the same. Refer to https://www.pdx.edu/oit/employment to learn more about why we’re a great place to work.

Position Summary

This position exists within the CRM Team, which provides the following services to PSU faculty, staff, and students:

  • Technical development and support of PSU’s Enterprise CRM solutions: Slate and CampusNexus
  • Engage with OIT and other campus teams in the implementation and ongoing support of enterprise CRM systems
  • Troubleshoot, research, communicate, and resolve mission-critical CRM system issues including working with the vendors as needed

Minimum Qualifications:

This classification requires a basic foundation of knowledge and skills in systems analysis and related programming support functions generally obtained by a bachelor’s degree in computer science, or an equivalent amount of training and applied experience.

  • Demonstrated experience in application systems design, analysis, and programming.
  • Experience with SQL.
  • Ability to communicate effectively, both verbally and written, with both technical and non-technical staff.
  • Able to work with sensitive/confidential information and to handle such information as required by Federal, State, and OIT regulations/policies

Preferred Qualifications

A successful candidate will have experience and knowledge in some of the following:

  • Bachelor’s degree in Computer Science (or related field) OR a combination of related coursework and comparable industry experience.
  • CRM experience.
  • Slate CRM experience.
  • Higher Education experience.
  • Understanding of and ability to integrate data sources, including import/export with web services and flat files.
  • Experience developing and supporting enterprise-level application solutions.
  • Willing and able to provide occasional evening and weekend support.
  • Ability to work both independently and resolve process or data ambiguity.

We ask our employees and applicants (that’s you!) to align with our OIT Attributes for Success:

  • Coaching: you appropriately give, accept, and incorporate feedback from or to others.
  • Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
  • Innovation: you leverage information, imagination, and initiative to identify and build systems and services that create value for our campus community.
  • Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats.
  • Team Player: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.

Create an environment that acknowledges, encourages, and celebrates differences.

  • Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
  • Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
  • Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours

On-Campus, Hybrid, or Remote (available with 2 weeks notice for occasional on campus work)

Total Compensation Range & Benefits Statement

The annual salary range for this position is $57,108 to $68,532 (starting salary is dependent on years of related experience and applicable skills).

Portland State has an excellent benefits package including 95% employer-paid health insurance premiums (employees and eligible dependents) and significantly reduced tuition rates for employees and eligible dependents at any of the Oregon Public Universities. After completing six full months employees are eligible to choose between our two employer-paid pension programs in addition to two voluntary retirement programs. Wellness options include access to the PSU Rec Center at a reduced rate and free wellness programs.

For more information about benefits, please visit https://www.pdx.edu/human-resources/benefits-overview.

Please visit the Total Compensation Calculator to see the added value of PSU’s employee benefits: https://www.pdx.edu/human-resources/psu-total-compensation-calculator

Additional Application Instructions

Apply by going to the PSU Job Posting: https://jobs.hrc.pdx.edu/postings/40423

If you have a disability and would like to request an accommodation in order to apply for a position or once you receive a position with Portland State University, please call 503-725-4926 or email askhrc@pdx.edu. This posting will be open until filled. The first review of applications will begin on December 1, 2022.

All Portland State University employees, regardless of work location, must submit either (1) Proof of Vaccination; or (2) have an approved medical or religious exemption, on their first day or employment. To read the full PSU vaccination policy, please visit: https://www.pdx.edu/policies/covid-vaccination.

Please list the names, telephone numbers and email addresses for three professional references. Please provide a Resume, Cover Letter, and Professional References when applying on PSU's job posting.

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