Community Works Program Manager

Immigrant Refugee Community Organization
January 11, 2019
Portland, Oregon
Job Type





POSITION:               Community Works Program Manager

WAGE:                     $55,000 - $60,000 per year + Benefits

LOCATION:            DHS East County Family Service Center 11826 NE Glisan St, Portland, OR 97220

APPLY AT:     

STATUS:                   Full – Time/Exempt

PROGRAM(S):       Community Works Project (CWP)

OPENING DATE:   December 12, 2018

CLOSING DATE:    Open until filled



The Community Works Project (CWP) is a collaborative initiative of six community-based organizations with a collective 175 years of experience empowering traditionally underserved individuals from diverse backgrounds to find employment and become self-sufficient.

The Immigrant and Refugee Community Organization (IRCO) plays the lead role in implementing the collaborative work of IRCO, Catholic Charities/El Programa Hispano, Human Solutions, Native American Youth & Family Center (NAYA), Self Enhancement Inc. (SEI), and Urban League of Portland to provide employment barrier removal and employment services with the goal of reducing the number of families living in poverty.  CWP serves thousands of participants annually with skills development services, internship and volunteer opportunities, job search assistance, barrier removal, and job and career placement services.

Multicultural and multilingual staff provide interactive customer-driven services at the DHS East and Southeast Self Sufficiency Branches. CWP works closely with our funder and partner, Oregon Department of Human Services (DHS), to help move families on TANF into self-sufficiency.


As this is a collaborative project made up of culturally specific service providers, located on-site at a funder location, collaboration is the key to success in this role. IRCO seeks a savvy, discerning leader with an open, transparent leadership style and experience working with communities of color and bringing together diverse stakeholders. Our ideal candidate will have great relational (“people”) skills, will be able to maintain composure under stress, will be approachable and collaborative with staff, and will have a great deal of personal integrity. The Program Manager should be guided by the greater goal and big picture, while still taking an active interest in the details and “nitty-gritty” of the program and its daily operations.

The Program Manager is responsible for the complete oversight of the program, including contract and budget oversight as well as day-to-day supervision of staff and tracking of outcomes, and is the central liaison to DHS and community partners.  In addition to supervision of a team of 30 diverse staff across several teams, the Program Manager is responsible to:

  • Balance the needs of a diverse set of stakeholders, including partner agencies, a large and diverse team, DHS branches, and the DHS District office. Facilitate open, transparent communication and maintain a continual focus on building relationships and trust
  • Conduct difficult conversations honestly and diplomatically
  • Represent CWP at monthly DHS contractor meetings
  • Maintain a high standard of accountability for self, the program, its staff, and its partner agency subcontracts
  • Ensure the program meets high quality standards in daily operations, including service delivery, partner/funder relations, and maintenance of program records
  • Negotiate and implement DHS requested service changes with input from staff and the Leadership Team
  • Oversee and monitor budgets, contracts, and invoicing
  • Develop and submit the annual CWP business plan and budget to DHS on a tight timeline
  • Conduct annual partner subcontract program and fiscal monitoring in collaboration with the IRCO Fiscal Office
  • Conduct periodic program reviews to improve efficiency and ensure compliance with grant requirements
  • Conduct public relations and outreach/recruitment efforts on behalf of IRCO and CWP to meet the program and organization’s overall goals and objectives
  • Guide the Leadership Team made up of agency partners to work through issues including project and partner performance, program equity, recruitment, training, staff well-being, contracts, budgets and supervision. Ensure buy-in and an equal voice at the table for collaborative partners
  • Work proactively and collaboratively with individual agency partner managers to build trusting relationships and address issues as they arise
  • Counsel employees and partners on policies, conflict resolution, and grievances
  • Pay close attendance to trends in referrals, participant needs, service utilization, and demographic changes with an eye toward program sustainability, opportunities for growth and service/access improvements for people of color and other marginalized communities
  • Ensure that CWP provides excellent services to all customers, including and especially those who have been traditionally underserved by mainstream institutions. Track and report program outcomes and customer satisfaction by demographics
  • Make a continual effort to engage with program participants and understand the program and its services from a participant perspective
  • With input from the team and partner agencies, create or rework the program’s standards or metrics of success; track and monitor program success in meeting these standards; and report metrics regularly to the team, program partners, and funder
  • Work closely with Assistant Manager and other on-site supervisors, delegating appropriately and making major program and supervisory decisions as a team. Include representation from on-site supervisors in Leadership Team and funder meetings when possible
  • Support the team in working smarter to assist participants. Regularly request team input on program operations and service delivery
  • Maintain an “open door” policy for staff, partner agencies, and funder representatives
  • Assist program staff in leveraging resources for participants. Help to build partnerships with other programs who could provide barrier removal services for CWP participants
  • Conduct team-building activities with staff and Leadership Team. Plan annual retreats for both the staff and the Leadership Team
  • Evaluate employees’ performance through established evaluation processes. Provide critical feedback as needed and take any necessary disciplinary steps as guided by the Leadership Manual
  • Operate within the CWP Leadership Manual guidelines. Review the Manual annually with Leadership Team and implement mutually agreed upon revisions
  • Screen and hire new staff members as positions become available. Work closely with collaborative partners on hiring processes for positions with other agencies
  • Coordinate in-house training for new CWP employees and CWP staff as needed
  • Participate in committees and groups as required to fulfill program and/or agency goals and deliverables. Promote IRCO’s interests and bring the IRCO lens when attending external meetings
  • Assist in assessing, designing and implementing IRCO’s strategic plan


Any combination of education and experience that demonstrates the ability to perform the duties of the position is qualifying.  This would typically include:

  1. Bachelor’s degree required, Master’s Degree preferred. Must have major coursework completed in education, employment services, management, social work, nonprofit, administration or another closely related field
  2. Minimum five (5) years professional leadership experience working with a multi-cultural staff in a team environment
  3. Minimum four (4) years of Management/Supervisory Experience including budget management
  4. Demonstrated leadership experience, including experience delegating and sharing responsibilities in a collaborative supervisory environment
  5. Must have extensive knowledge and experience of non-profit management, workforce development, and working with marginalized populations and communities of color
  6. Proven experience thriving in collaborative environments, navigating politically complex situations, and bringing together diverse stakeholders
  7. Demonstrated experience forming amicable working relationships with contract administrators, management, and team members
  8. Knowledge of DHS JOBS program and TANF requirements strongly preferred
  9. Experience working with communities of color and specifically immigrant and refugee populations strongly preferred


  1. Ability to see the common goals of DHS and our partner agencies, and to guide CWP toward the realization of those goals
  2. Desire to learn all aspects of the program
  3. An interest in the success of the program participants, in better understanding the systemic and individual barriers that participants face, and a desire to address those barriers
  4. Professional self-presentation and strong public-speaking abilities
  5. The ability to work collaboratively and respectfully in a co-supervisory team, and to delegate appropriately and effectively to Assistant Manager and other on-site supervisors
  6. Time management and project management skills. The ability to complete many short- and long-term tasks and projects on different timelines simultaneously
  7. Strong analytical and on-the-spot decision-making abilities
  8. Ability to resolve issues respectfully and effectively communicate with distressed participants or employees
  9. Ability to maintain a high level of confidentiality
  10. Strong intercultural, interpersonal and organizational communication skills
  11. Ability to communicate in a positive manner verbally, in writing, and by telephone
  12. Ability to prepare clear, accurate and concise reports and meet timely deadlines
  13. Ability to be punctual, have good attendance, and be able to work flexible hours
  14. Experience using basic office equipment, telephone, copy machine, fax machine, and computer
  15. Ability to sit, stand, walk, drive, talk on the phone and/or use computer for long periods of time


Applications are accessible on the IRCO website, or IRCO’s main office, 10301 NE Glisan, Portland, OR  97220, 503-234-1541.   Attach resume and cover letter to IRCO application form.  This position requires the completion of an IRCO application.  Materials submitted without a completed application are considered incomplete and will not be considered.  Due to the high volume of applications received, we will not be able to contact each applicant.  We may not be able to return calls regarding the status of your application. If selected for an interview, we will contact you by telephone.


The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to promote the integration of refugees, immigrants, and the community at large into a self-sufficient, healthy, and inclusive multiethnic society. Find out more at



Only registered members can apply for jobs.

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