Community Based Care Surveyor

Are you passionate about ensuring Oregon’s older adults and people with disabilities experience person-centered services, supports and early interventions that are innovative and help maintain independence, promote safety, well-being, honor choice, respect cultural preferences, and uphold dignity? Do you enjoy working autonomously, while still being a part of a solid team? Are you looking to be part of an agency where you have exciting opportunities to learn, grow and make a positive impact? If you answered yes and are ready for a new career, please apply!

The Aging and People with Disabilities (APD) program, Safety, Oversight and Quality Unit (SOQ), part of the Oregon Department of Human Services (ODHS), is looking to hire Nine Community Based Care Surveyors to join our team of dedicated and compassionate individuals.

About the Oregon Department of Human Services

Our Mission: To help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

ODHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others to help us achieve our vision of a diverse and inclusive community.

The Oregon Department of Human Services (ODHS) is committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.  To learn more about our agency, click here.

About the program

The Community Based Care (CBC) Survey Unit is staffed by health care professionals, who have been trained to conduct state mandated investigation surveys and certification activities to determine compliance with state licensure requirements for residential care facilities (RCF), memory care and assisted living facilities (ALF).

Through these activities, CBC surveys ensure care and services rendered to residents of these facilities are adequate and of appropriate quality. Through certification and licensure, the CBC Unit ensures that providers comply with requirements for state reimbursement and state licensure. The CBC Unit's findings, recommendations and decisions directly impact the quality of care and quality of life of residents in all types of Oregon’s long-term care facilities, and directly affects the continuation or termination of reimbursement funding for those facilities.

Through these activities, the CBC Unit is instrumental in enhancing the independence, dignity and quality of life of seniors and people with disabilities in Oregon.

For more information on Community Based Care and our programs, go to: https://www.oregon.gov/DHS/PROVIDERS-PARTNERS/LICENSING/CBC/Pages/index.aspx.

What you will do:

As the Community Based Care Surveyor, you will inspect and review the quality and adequacy of care and services received by residents of memory care facilities, RCFs, and ALFs within mandated and state time frames. These surveys determine the facilities’ compliance with state regulations and ensure that residents are receiving services that provide the highest possible quality of care and quality of life. You will provide professional evaluations of findings during the surveys, with recommendations to APD/ODHS. You will work independently, as well as in a team setting, in accordance with state statutes, regulations and rules, professional standards of practice, and APD/ODHS and CBC Unit procedures. We may give special assignments in your specialty area or area of expertise (e.g., social services, dietary, nursing, rehabilitation therapy, etc.).

This includes:

• Working with a team, either as a team member or a team coordinator. Working both independently for some tasks and in a consensus process for others.
• Conducting on-site reviews of facilities to monitor and ensure compliance.
• Writing reports and keeping records.
• Determining when plans of improvement need to be developed and submitted by the service provider.

To receive a full description of duties and responsibilities for this position please email Teresa.CamachoDeLaTorre@dhsoha.state.or.us.

Working conditions:

• Your primary office work location will be either in the Portland Metro Area, Tigard or Salem. During the initial nine-month training period you will need to work in Tigard. After training is completed, alternative work locations may be considered. The ability to report to Tigard is required when business or operational needs are dependent on onsite activities. The work location options will be discussed at the interview and finalized when a job offer is made.
• You will travel frequently, often overnight, to counties throughout Oregon.
• You will work daily within busy and varying long-term care healthcare facility settings.
• You frequently travel distances and overnight for variable lengths of time.
• You may need to travel in times of poor road conditions and in inclement weather.
• You will lift and carry up to 20 pounds throughout each day.
• You will have irregular work schedules and frequent schedule changes.
• You will have contact with individuals who may be unhappy, upset, or hostile (e.g., displeased providers and/or administrators, staff, and subjects of and witnesses in investigations).
• You will be a mandatory reporter of abuse and neglect of children, seniors, and other adults with disabilities.

• Under the Oregon Health Authority's health care rules, COVID-19 vaccinations are required for providers serving in specified positions for the Aging and People with Disabilities program.  This job classification is affected by this requirement. Employees will need to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer.

ODHS, A place to belong and make a difference!

You can find connections through an Employee Resource Groups (ERGs) which are voluntary, employee-driven committees that support each other as well as the ODHS overall mission. ERGs are an officially chartered group organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.

You can grow your career through, free leadership training, ample career pathways, and committee participation opportunities.

You’ll enjoy work/life balance, 10 paid holidays a year, flexible work schedules, remote work options, and competitive benefits packages.

What you need to qualify: Minimum Qualifications

Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation; AND

One of the following:

A Bachelor's degree in a health or human services field; or a license as a Registered Nurse.

LPN certification and/or experience will not meet the minimum qualifications.

You must clearly show that you meet the minimum qualifications in your application or resume to be considered for an interview. Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment.

Essential Attributes

You do not need to have all these attributes to be considered for this opening; however, the most competitive candidates will have most of them. Please demonstrate them in your resume or work history profile.

• Rules/Regulations: Basic knowledge of Oregon State laws, rules, and regulations related to the provision of long-term direct-care programs and facilities.
• Critical Thinking: Skill in exercising independent judgment and decision-making in the application of laws, rules, policies, or procedures.
• Teamwork: Demonstrated ability to work successfully both independently and cohesively with a team.
• Communication: Solid writing skills using the conventions of report writing and skill in communicating verbally with a variety of medical professionals, care provider management and staff, resident relatives, and personnel or other agencies, sometimes under tense or hostile conditions.
• Computer Skills: Ability to use a variety of computer applications, electronic devices, etc.

Additional Requirements

Finalists for this position will be subject to a computerized criminal history and abuse check.  Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Under the Oregon Health Authority's health care rules, COVID-19 vaccinations are required for providers in Office of Developmental Disabilities Services (ODDS) settings such as 24-hour group homes, I/DD adult foster homes and SACU homes. Employees will need to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer.

How to Apply

Your work history profile, cover letter, and resume are the perfect opportunities to highlight your interest in the position and showcase the amazing skills and experience that make you the best candidate for the position.

• Please upload a resume and complete the work history profile. Note: Your resume may be uploaded in the Resume/CV field on the online application. 
• Attach a cover letter that demonstrates how you meet the qualifications, requirements, and essential attributes for the position.
• External Applicants: Click on the “Apply” button and submit your application. View this video for help.
• Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.
• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
• Veterans: If you are claiming veterans preference points, you will receive a task in your Workday account to provide military documents (if you have not already provided them). Please ensure to complete all tasks in Workday during the application process and upload your documents (DD214/Disability). Click here for a guide on how to upload your documents. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application – instead, attach these documents when prompted to during the Workday task. For questions about documentation, please visit: Veterans Resources.

Helpful Information

• This position is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. ODHS does not offer VISA sponsorship for this position.
• If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our office at RECRUITMENT@dhsoha.state.or.us.
• Have questions about Workday, and want some tips on understanding the state application process? Check out this link.
• For questions or assistance with the application process, please contact Teresa Camacho via email at Camachodelatorre@dhsoha.state.or.us or call 971-286-0701. Please be sure to include the job requisition number.