Abuse Investigation Coordinator

Oregon Department of Human Services
July 14, 2022
Salem, OR, Oregon
Job Type


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Job Description:

Do you have experience coordinating or administering an investigatory, regulatory, or criminal justice program? Has your background prepared you to analyze investigative reports to ensure they meet quality assurance standards? Are you a solution focused person and do have outstanding time management skills?   If you answered yes, please continue reading and apply now to join our fabulous team!

The Adult Protective Services (APS) Unit, part of Aging and People with Disabilities (APD) program, within the Oregon Department of Human Services (ODHS), is looking to hire a talented Abuse Investigation Coordinators to join our energetic team. APS is responsible for maintaining and improving the quality of Oregon’s adult protective services system for older adults and adults with physical disabilities.  The coordinator fulfills an integral role in improving and maintaining the quality of investigations for APD.  We are committed to ensuring a diverse workforce and work environment whereby all employees are treated with dignity, respect, and fairness.

About the Oregon Department of Human Services

Our Mission: To help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity. ODHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others to help us achieve our vision of a diverse and inclusive community. The Oregon Department of Human Services (ODHS) is committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice. To learn more about our agency, click here.

About the Program

The APD Program is a program within the Department of Human Service that assists seniors and people with disabilities of all ages to achieve well-being through opportunities for community living, employment, family support and services that promote independence, choice and dignity. Click here to learn more about Aging and People with Disabilities. The Adult Protective Services (APS) Unit within Aging and People with Disabilities is responsible for maintaining and improving the quality of Oregon's adult protective services system for older adults with physical disabilities.

What you will do:

As the Abuse Investigation Coordinator, you will work independently in a fast-paced environment using your analytical skills for reviewing abuse investigation reports for statute and rule compliance to ensure they meet investigation standards.  You will be communicating clearly and respectfully with abuse investigators around the state to discuss areas in need of amendment or correction. By doing this successfully, you will ensure that abuse reports can be used as a source of information to ensure safety and protection of consumers. Key statewide program coordination duties include activities that address abuse trends, quality improvement/assurance, technical consultation, program coordination and administrative review procedures as they relate to findings of abuse. You will interpret Oregon Revised Statutes (ORS) and apply the abuse-related Oregon Administrative Rules (OARs) and standards of practice in situations where abuse factors have been identified. Lastly, you will collaborate with members of the APD Program to reduce patterns of abuse, re-abuse or neglect as a collaborative improvement plan designed to ensure the overall quality of care and safety of consumers served by APD.

Working conditions:

  • You will travel statewide to engage with local offices and community partners or for team and supervisory meetings. This could require an overnight stay.
  • You will work with sensitive and confidential information and be exposed to evidence such as reports and photographs regarding the abuse and neglect of vulnerable adults.
  • You will communicate extensively with APS investigators and their supervisors around the state to resolve differences of opinion and reach agreement on the content and findings of APS reports.
  • You must have a valid license to drive and an acceptable driving record.

ODHS, A place to belong and make a difference!

You can find connections through an Employee Resource Groups (ERGs) which are voluntary, employee-driven committees that support each other as well as the ODHS overall mission. ERGs are an officially chartered group organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.

You can grow your career through, free leadership training, ample career pathways, and committee participation opportunities.

You’ll enjoy work/life balance, 10 paid holidays a year, flexible work schedules, remote work options, and competitive benefits packages.

What you need to qualify: Minimum Qualifications
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years experience coordinating or administering a program
Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.
Essential Attributes

You do not need to have all these attributes to be considered for this opening; however, the most competitive candidates will have most of them. Please demonstrate them in your resume or work history profile.

  • Investigation or Administrative Review Skills: Experience conducting investigations or formal reviews to assess compliance with standards, policies, regulations, or laws.
  • Communication Skills: Ability to communicate verbally and in writing complex technical and legal information in an understandable language to people of diverse education, language, and cultural backgrounds.
  • Time Management: Outstanding time management and organization skills by developing specific goals and plans to prioritize, organize, and accomplish the work.
  • Technology Skills: Ability to navigate different computer systems by inputting and retrieving data, using technology to track, maintain work products.
  • Problem solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Program Coordination: Demonstrate experience providing program related performance feedback, implementing new processes, and improving operations. Coordination of a program or agency to improve or guide service delivery systems.

Additional Requirements

Finalists for this position will be subject to a computerized criminal history and abuse check.  Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

How to Apply

Your work history profile, cover letter, and resume are the perfect opportunities to highlight your interest in the position and showcase the amazing skills and experience that make you the best candidate for the position.

  • Please upload a resume and complete the work history profile. Note: Your resume may be uploaded in the Resume/CV field on the online application. 
  • Attach a cover letter that demonstrates how you meet the qualifications, requirements, and essential attributes for the position.
  • External Applicants: Click on the “Apply” button and submit your application. View this video for help.
  • Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.
  • After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
  • Veterans: If you are claiming veterans preference points, you will receive a task in your Workday account to provide military documents (if you have not already provided them). Please ensure to complete all tasks in Workday during the application process and upload your documents (DD214/Disability). Click here for a guide on how to upload your documents. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application – instead, attach these documents when prompted to during the Workday task. For questions about documentation, please visit: Veterans Resources.


Helpful Information

  • This position is a management service [non-supervisory] position and is not represented by a union.
  • This recruitment may be used to fill future vacancies.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. ODHS does not offer VISA sponsorship for this position.
  • If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our office at RECRUITMENT@dhsoha.state.or.us.
  • Have questions about Workday, and want some tips on understanding the state application process? Check out this link.
  • For questions or assistance with the application process, please contact Teresa Camacho via email at Camachodelatorre@dhsoha.state.or.us or call 971-286-0701. Please be sure to include the job requisition number.


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